Recreation, hospitality and entertainment providers, as well as manufacturers of interactive consumer goods, are constantly searching for ways to enhance the customer experience and increase loyalty, while simultaneously managing costs and creating new revenue streams. Embedded RFID provides the technology to recognize a patron and his or her preferences and correspondingly tailor the product or service to those preferences.
Benefits
SkyeTek's embedded RFID solutions for patron management help to:
- Increase revenue -- offer a highly personalized experience
- Align services with customer preferences -- track customer activities and preferences in real-time
- Build customer loyalty -- accrue loyalty points based on customer activities
- Reduce customer complaints -- automatically re-direct customers to shorter wait times
- Enhance brand integrity -- provide consistency of service
- Minimize customer service costs -- enable greater customer self-service
RFID as a Feature
SkyeTek is the expert in small, high-performance RFID readers and advanced software that can be embedded to make products significantly more customizable to super charge the customer experience -- products such as:
- Automobiles and motorcycles
- Computers
- Exercise equipment
- Gaming
- Hotel and resort amenities
- Kiosks
- Theme park rides and amenities
For example, with an RFID tag on a key ring, a car embedded with RFID as a feature can read seat and mirror position preferences and automatically make the correct adjustments each time that person enters the car. Similarly, exercise equipment can “remember” an individual’s program each time they begin use on the machine. In a ski resort or theme park setting, a lift or attraction with a long wait time could provide guidance to locate alternatives that meet the customer’s preferences (black diamond runs, thrill rides, etc) and have shorter wait times.
Technical Solutions
SkyeTek provides complete technical solutions to network-connect inventory to back-office systems:
- Service Management to ensure business rules for proper consumption and configuration are being followed by network-connecting access points to back-office systems.
SkyeTek is the expert in manufacturing small, cost-effective, high performance RFID readers and flexible, intelligent, network-enabled software. SkyeTek also offers professional services to assist with tag selection, module integration, antenna design and tuning, and regulatory certification.